If you would like to renew your domain name, please contact our parent company iiNet Limited on
1300 378 638
. Please have your domain name to quote to the billing team so they can find your account details. Once this payment is received, your domain name will take about 2 hours to be activated again. You do not need your domain name password to pay the renewal either.
Who is Connect West?
Connect West is a wholly-owned subsidiary of iiNet and has been operating as the registrar for the
.asn.au name space for over past fifteen years. We believe that our association with iiNet, as our
parent company, puts us in the unique position to provide a reliable and cost-effective registrar
The iiNet group of companies provides a variety of Internet and telecommunications services
nationally. Over its fifteen year history, iiNet has grown to be an ASX listed company. This has
required sound financial management and a considerable amount of tenacity, talent and ability to
adapt rapidly to an ever-evolving market.
Technically, we have access to World Class facilities for hosting our servers
and a carrier class network for providing the necessary infrastructure and
bandwidth. We utilise the Group's well-tested operational framework, which
places a significant emphasis on organisational policy, security, change control
and a solid project management methodology. Further, by working with the Group's
project teams and 24x7 Technical Support, we tap into a very specialised and
Why should I use Connect West as my Registrar of Record?
Ultimately, the main differentiator in a competitive market is going to be the
price of registration of a domain for a two-year period. Through the synergies
achieved by the use of facilities and services including: 24x7 network support,
help desk, DRP site, bandwidth and infrastructure from our parent and sister
companies, Connect West has been able to keep its cost structure to a minimum,
enabling significant price reductions to be made available to our reseller,
Exciting changes to look forward to at Connect West
Coming soon, Connect West will be releasing a domain toolbox so that our
clients will be able to change the delegation of their domain name and update
their contact details without having to wait for their request to be manually
completed. This is an exciting new feature for us and we are looking forward
to the changes.
The good news doesn't only stop there. We are in the process of
designing an automatic transfer process which will speed up domain transfers coming to Connect West. There will
be no manual input by Connect West staff
like there is at present. We are trying to make this process very simple
for our new clients and all you will need to know is your domain name, your
current domain name password and who you want the bills sent to. It is
Commitment to Security
Connect West's Information Security Statement
In an industry where the most valuable commodity is the data stored in the
servers, Connect West prides itself in its commitment to security and privacy.
The following is an excerpt from Connect West's Security Statement:
Connect West is committed to the security of both its information and
Our business is entirely based on the storage and retrieval of information and
we rely heavily on our systems to meet our operational, financial and
information requirements. Hence, these computer systems, related data files and
all information derived from them are considered the most critical assets of
Connect West management strives to uphold and regularly review its system of
internal controls to safeguard these assets. Information is processed in a
secure environment and all staff share the responsibility for the security,
integrity, and confidentiality of information obtained, created, or maintained
by Connect West employees.
To this end, Connect West depends on the continued co-operation of all staff to
prevent the accidental or intentional disclosure of, or damage to, its
Any violation of standards, procedures or guidelines that have been established
as part of the Information Security Policy is presented to Management for
appropriate action and could result in disciplinary action, including immediate
dismissal, and/or legal prosecution.
WA Connect is an Internet Provider. They have a product called
“Connect Fast”. Each year, they hold an “Open
Day” where their clients can come and meet the staff. They
also hold training sessions for their new customers. Under the new
policy, WA Connect would be eligible for the following domains:
Their product name (eg: connectfast.com.au, cf.net.au)
The service they provide (eg: support.com.au,
Events they sponsor or organise (eg: openday.com.au)
Activity they teach or train (eg: usingemail.net.au)
Venue they operate (eg: call-centre.net.au)
Profession of applicant/employee (eg: cso.net.au,
Please refer to above examples.
Dishing It Out is a charity. They run soup kitchens, crisis
accommodation and an employment agency. Under the new policy,
Dishing It Out would be eligible for the following domains:
The service they provide (eg: crisisaccomodation.org.au)
Program they administer (eg: foodforyou.org.au)
An event they organise (eg: food-drive.org.au)
A venue they operate (eg: soupkitchen.org.au)
An activity they facilitate, teach or train (eg:
A profession its members practice (eg:
Please note that the above examples for org.au also apply to asn.au.
John Smith would like his own .au domain name. As an Australian
individual, he could register:
johnsmith.id.au, john.id.au, smith.id.au, js.id.au
jack.id.au (because Jack is a common derivative of John)
number1john.id.au, smithfamily.id.au (includes one or more
words of the registrants personal name)
It is important to note that the above information is being
provided as a guide only. Specific applications will need to be formally
assessed in conjunction with the policy guidelines as published by auDA.